Refund Policy
At Ziffy Technologies, we are committed to providing a transparent and fair refund policy to ensure your satisfaction with our Learning Management System (LMS). Please read the following terms carefully to understand our refund process.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
- If a technical issue prevents you from accessing the course after payment, and it cannot be resolved within a reasonable time.
- If you mistakenly purchase the wrong course and notify us within 48 hours of purchase.
- If the course content does not match the description provided on our platform.
2. Non-Refundable Cases
Refunds will not be provided in the following scenarios:
- If you have accessed or completed a significant portion of the course.
- If you request a refund after 7 days of the purchase date.
- If dissatisfaction is based on personal preferences or expectations beyond the course description.
- If the payment was made for promotional or discounted courses unless otherwise specified.
3. Refund Process
To request a refund, follow these steps:
- Contact our support team at [insert email address] within the eligible period.
- Provide proof of payment and details of your issue or reason for requesting a refund.
- Our team will review your request within 7 business days and notify you of the decision.
4. Refund Method
- Approved refunds will be processed back to the original payment method (e.g., credit card, bank transfer, or payment gateway) used during the purchase.
- Refunds may take 7–10 business days to reflect in your account, depending on your financial institution.
5. Changes to Refund Policy
Ziffy Technologies reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and your continued use of the LMS constitutes acceptance of the revised terms.